Terms & Conditions
1. AGREEMENT TO TERMS
These Terms & Conditions ("Terms") govern your access to and use of all websites, software platforms, products, programs, digital courses, coaching and implementation services, downloadable materials, community platforms, and related services operated by Women Wired To Win LLC, doing business as Build It Big and Susan Norman Online (the "Company," "we," "us," or "our"). This includes builditbig.io and its subdomains, susannormanonline.com, the Build It Big platform, and the Build It Big Academy.
By accessing, purchasing, subscribing to, enrolling in, or using any Company product or service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use our services.
2. DEFINITIONS
- "Account" means your registered account used to access Company services, including any sub-accounts and team user logins created within it.
- "Platform" means the Build It Big software platform, including funnels, websites, email and SMS tools, automations, calendars, pipelines, forms, course hosting, and related features.
- "Subscription" means any recurring paid plan for the Platform or the Academy, including the Build It Big Academy, Do It Yourself, and Done With You plans.
- "Implementation Services" means Done-For-You builds, Custom Solutions, onboarding, and any other services in which the Company builds or configures assets on your behalf.
- "Customer Data" means information you or your users enter into the Platform about your own leads, customers, team members, and other contacts, together with any content you create or upload to your Account.
- "Company Content" means all courses, trainings, templates, frameworks, videos, text, graphics, logos, branding, trademarks, software, and other materials provided by the Company.
- "User Content" means comments, testimonials, feedback, posts, or other materials you submit to Company community spaces or marketing channels.
- "Services" means the Platform, Subscriptions, Implementation Services, the Academy, digital products, and everything else the Company provides.
3. ELIGIBILITY AND ACCOUNTS
3.1 Eligibility
You must be at least 18 years old, have the legal capacity to enter into a binding contract, and be using the Services for legitimate business purposes.
3.2 Your Account
You agree to provide accurate information, keep your login credentials confidential, and notify us promptly at [email protected] if you suspect unauthorized access. You are responsible for all activity under your Account, including activity by team members, assistants, or other users you add.
3.3 Team Users and Sub-Accounts
Where your plan includes additional user seats or sub-accounts, you may grant access to members of your team or business within those limits. You are responsible for their compliance with these Terms. Sharing a single login between multiple people, or providing Account access to anyone outside your business, is not permitted.
4. SUBSCRIPTIONS, BILLING, AND CANCELLATION
4.1 Plans and Renewal
Subscriptions are billed in U.S. dollars in advance, monthly or annually as selected at checkout, and renew automatically until cancelled. Annual plans are billed as a single prepaid amount for the full year. By subscribing you authorize us to charge your payment method for all recurring fees without further authorization. Charges will appear as Women Wired To Win LLC or Build It Big.
4.2 Usage-Based Fees
Certain Platform actions, including SMS and phone usage, email sends, and AI features, incur usage-based charges in addition to your Subscription. These are billed to your in-Platform wallet as incurred. Where your plan includes a monthly usage credit, unused credit does not roll over. Current usage rates are available at builditbig.io/pricing. Keeping a positive wallet balance avoids interruption of messaging services.
4.3 Cancellation
You may cancel a Subscription at any time in your Account under Settings > Billing or by emailing [email protected]. Email cancellations must be received at least 24 hours before your next renewal date to take effect before that renewal. Access continues through the end of the current paid period and you will not be billed further. If we fail to process a cancellation that was properly submitted before the deadline, we will refund that charge.
Cancelling a Subscription ends your access to the Platform, including any funnels, websites, automations, and courses you built or that were built for you. See Section 7.4 on exporting your data before cancellation.
4.4 Failed Payments and Chargebacks
If a payment fails, we will attempt to notify you and retry the charge. Access may be suspended until payment is resolved. If you have a billing concern, contact [email protected] before initiating a chargeback; we will work with you in good faith. Accounts with chargebacks or payment disputes initiated without first contacting us may be suspended, and any outstanding fees remain due.
4.5 Price Changes
We may change Subscription or usage pricing. We will notify you by email before a change affects your plan and give you the opportunity to cancel before the new price takes effect. Where an annual plan has been prepaid, the new price applies at the next renewal.
5. REFUNDS
- Subscriptions: Because Platform and Academy access is delivered immediately, we do not refund Subscription periods once a renewal has processed, except for a cancellation-processing error under Section 4.3. Annual prepayments are non-refundable after 14 days.
- Digital products, courses, and guides: All sales are final unless a guarantee or refund window is stated in writing on the checkout page at the time of purchase.
- Implementation Services: Refund terms for Done-For-You and Custom Solutions are set out in your order confirmation or service agreement. Deposits are non-refundable once work has begun.
No refunds are issued for partial use, non-use, dissatisfaction with results, or termination for violating these Terms.
6. PLATFORM LICENSE AND ACCEPTABLE USE
6.1 License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform to operate your own business, including to build and publish pages, communicate with your own contacts, host your own courses, and onboard and train your own team.
6.2 Prohibited Uses
You agree not to use the Services to:
- Violate any law or regulation
- Send spam, unsolicited messages, or communications that violate the CAN-SPAM Act, the TCPA, or other messaging laws
- Send to purchased, rented, or scraped lists
- Transmit content that is unlawful, threatening, harassing, defamatory, discriminatory, or infringing
- Upload malware or harmful code, or attempt to interfere with or gain unauthorized access to our systems
- Import sensitive personal data such as Social Security numbers, full payment card numbers, passwords, or health information
- Promote illegal products, services, or business opportunities
- Resell, sublicense, or provide Platform access to third parties outside your Account limits, or use the Platform to build or operate a competing service
- Scrape, copy, or harvest data from the Platform or from other users
6.3 Messaging Compliance
If you use the Platform to send email, SMS, or voice communications, you are solely responsible for legal compliance. At minimum you agree to send only to contacts who have opted in to hear from you, include a working unsubscribe mechanism and your physical mailing address in every marketing email, honor opt-out and STOP requests promptly, register your business for A2P messaging where required by carriers, and keep records of consent. We may suspend messaging features, without refund, if your sending generates spam complaints, carrier filtering, or legal risk.
We may suspend or terminate Accounts that violate this Section.
7. YOUR CUSTOMER DATA
7.1 Ownership
You own your Customer Data. We claim no rights in it beyond what is needed to provide the Services.
7.2 Our Role
For Customer Data, we act as your service provider (or processor) as described in Section 6 of our Privacy Policy. We process Customer Data only to provide, support, secure, and improve the Services, and according to your instructions. We do not sell Customer Data or use it for our own marketing.
7.3 Your Responsibilities
You are responsible for having a lawful basis to collect and use your contacts' information, obtaining any required consents, honoring their privacy and opt-out requests, and maintaining your own privacy policy where required. If we receive a privacy request from one of your contacts, we will refer it to you.
7.4 Export and Deletion
You may export your contacts and other exportable data from the Platform at any time while your Subscription is active, and we encourage you to do so before cancelling. After a Subscription ends, Customer Data is retained for 30 days to allow export or reactivation, then deleted or anonymized unless the law requires longer retention. We are not responsible for data you did not export before deletion.
8. IMPLEMENTATION SERVICES (DONE WITH YOU, DONE FOR YOU, CUSTOM SOLUTIONS)
8.1 Scope
The scope, deliverables, and price of Implementation Services are set out in your order confirmation, proposal, or service agreement. Work outside that scope is subject to additional fees agreed in writing.
8.2 Timelines
Launch timelines (for example, "live in about 2-3 weeks") are estimates and depend on you providing brand assets, content, approvals, access, and feedback promptly. Delays on your side extend the timeline correspondingly. Timelines are not guarantees.
8.3 Your Responsibilities
You agree to supply required materials and information, review and approve deliverables within 5 business days of each request, and ensure that all content you provide is accurate, lawful, and yours to use. You are responsible for the claims, offers, pricing, and compliance of anything we build at your direction.
8.4 Revisions and Launch Support
Each build includes two rounds of revisions per deliverable before launch. Done-For-You builds include 30 days of launch support after go-live, followed by ongoing Done With You support while your Subscription remains active.
8.5 Ownership of Deliverables
You own the copy, images, and business-specific content of assets we build for you. Templates, frameworks, automations, and other Company Content used in the build remain the Company's property and are licensed to you for use within the Platform under Section 6.1. Built assets live inside the Platform and are accessible only while your Subscription is active; pages and automations are not portable to other platforms, though your Customer Data is exportable under Section 7.4.
8.6 Substitutes
We may assign onboarding, office hours, builds, or trainings to qualified team members or contractors of our choosing.
9. ACADEMY, COMMUNITY, AND LIVE TRAININGS
9.1 Access
Academy content, community spaces, live trainings, and office hours are for your personal business use as a member. Recordings, guides, and templates may not be shared outside your Account, resold, repackaged, or used to train others outside your own team.
9.2 Community Conduct
You agree to treat other members with respect and not to harass, discriminate against, or disparage them. You may not pitch, promote, or sell products or services to other members, recruit them, or form "shadow" groups drawn from the community, without our written permission. Anything you post may be visible to other members. We may remove content or members at our discretion, and we are not responsible for what other members say or do.
9.3 Recordings
Live trainings, office hours, and calls may be recorded and shared with members. By attending, you consent to being recorded and to the recording being used inside the Services. If you do not wish to appear, keep your camera and microphone off. Do not share recordings outside the member area.
9.4 Guest Trainers
Guest trainers and experts speak for themselves. Their views are their own and their offers, if any, are separate from the Company.
10. COMPANY INTELLECTUAL PROPERTY
All Company Content is the exclusive property of Women Wired To Win LLC or its licensors and is protected by copyright, trademark, and other laws. Except for the licenses expressly granted in these Terms, all rights are reserved.
You may not copy, reproduce, distribute, publicly display, resell, or create derivative works from Company Content; remove branding or notices; use our trademarks or logos without written permission; or reverse-engineer the Platform. Templates we provide may be customized and used within your own Platform Account but not resold, shared, or distributed as templates.
Unauthorized use may result in immediate termination without refund and legal action. To request permission to use Company Content, email [email protected].
11. THIRD-PARTY PLATFORMS AND INTEGRATIONS
The Build It Big Platform is built on third-party infrastructure and depends on third-party services including email and SMS carriers, payment processors, calendar and video tools, and social platforms such as Meta. We do not control these providers. Their availability, policies, pricing, and decisions (including carrier filtering, account restrictions, or feature changes) may affect the Services, and we are not liable for outages, data loss, or losses caused by them. Your use of any integration is subject to that provider's terms.
12. SERVICE AVAILABILITY AND SUPPORT
We work to keep the Platform available and will try to schedule maintenance to minimize disruption, but we do not guarantee uninterrupted or error-free service. Support is provided by email at [email protected] and through in-Platform channels during business hours, Monday–Friday. Support levels vary by plan as described on the pricing page.
13. USER CONTENT AND TESTIMONIALS
By submitting User Content, you grant the Company a royalty-free, perpetual, worldwide license to use, reproduce, edit for length or clarity, and publish it, with your name and general location, in our marketing and Services. User Content is non-confidential. You represent that you own it and that it is accurate. Testimonials reflect individual experiences and do not guarantee similar results.
14. NO GUARANTEE OF RESULTS
The Services provide software, education, and implementation support. We do not guarantee any particular business outcome, revenue, lead volume, recruiting, sales, or other results. Results depend on your offer, your effort, your market, and factors outside our control. Nothing in the Services is financial, legal, tax, or medical advice; consult qualified professionals for those matters.
15. YOUR RESPONSIBILITIES
You are solely responsible for operating your business lawfully; for all advertising, income, and product claims you make; for compliance with the policies of any direct-sales or network-marketing company you are affiliated with; for collecting and remitting any applicable taxes; and for how you use anything we build or teach. You agree to notify us promptly if you become the subject of a regulatory inquiry or lawsuit that could affect your use of the Services.
16. TERMINATION
You may end a Subscription as described in Section 4.3, or close your Account by emailing [email protected].
We may suspend or terminate your access, with or without notice and without refund, if you breach these Terms, create legal or reputational risk for the Company, or fail to pay. Outstanding fees remain due. On termination, your license to the Services ends, and Section 7.4 governs your Customer Data.
Sections 5, 7, 8.5, 10, 13, 14, 15, 17, 18, 19, 20, and 24 survive termination.
17. DISCLAIMER OF WARRANTIES
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NOT BE LOST.
18. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOST BUSINESS OPPORTUNITIES, ARISING FROM THE SERVICES. THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
19. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless the Company and its owners, officers, employees, contractors, and agents from any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use or misuse of the Services; your violation of these Terms or any law; your Customer Data, User Content, or the pages, messages, and offers you publish or send through the Platform; or your violation of any third party's rights.
20. DISPUTE RESOLUTION AND ARBITRATION
Informal Resolution: Before initiating arbitration, you agree to contact us at [email protected] and negotiate in good faith for at least 30 days.
Binding Arbitration: If informal resolution fails, any dispute arising out of these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Delaware (or remotely if both parties agree). Each party bears its own costs, except that the Company will pay AAA filing, administration, and arbitrator fees for claims under $10,000 unless the arbitrator finds the claim frivolous.
Class Action Waiver: Disputes will be resolved on an individual basis only. You waive any right to participate in a class, consolidated, or representative action.
Exceptions: Either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.
Time Limit: Claims must be filed within one (1) year of the date they arose.
21. GOVERNING LAW
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Subject to Section 20, the state and federal courts located in Delaware have exclusive jurisdiction.
22. FORCE MAJEURE
The Company is not liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, pandemics, war, government actions, labor disputes, internet or carrier outages, or failures of third-party providers.
23. CHANGES TO THESE TERMS
We may update these Terms by posting a revised version with a new effective date. Material changes will be communicated by email or prominent notice. Continued use after notice constitutes acceptance.
24. GENERAL
- Entire Agreement: These Terms, the Privacy Policy, and any order confirmation or service agreement form the entire agreement between you and the Company. If an order confirmation or service agreement conflicts with these Terms, the more specific document controls for that purchase.
- Severability: If any provision is unenforceable, the remainder remains in effect and the provision will be modified to the minimum extent necessary.
- Assignment: You may not assign these Terms without our written consent. We may assign them freely.
- Waiver: Our failure to enforce a provision is not a waiver.
- Electronic Communications: You consent to receive notices from us electronically, which have the same effect as written notices.
- No Agency: Nothing in these Terms creates a partnership, joint venture, or employment relationship.
25. COPYRIGHT COMPLAINTS
If you believe content published through the Platform infringes your copyright, send a written notice including the work, the location of the allegedly infringing material, your contact information, and a statement of good-faith belief to [email protected] or by mail (address available upon request). We may remove content and suspend repeat infringers.
26. ACCESSIBILITY
If you require accommodations or experience accessibility barriers, contact [email protected] and we will work with you to provide reasonable accommodations.
27. CONTACT
Women Wired To Win LLC (Build It Big / Susan Norman Online)
Email: [email protected] (Build It Big) · [email protected] (Susan Norman Online)
Websites: https://builditbig.io · https://susannormanonline.com
Mail: Available upon request